When you sell your iPhone or give it to your family, be sure to sign out of your account (remove your AppleID from your phone). Why is this needed? To prevent another person from gaining access to all of your files and being able to delete them. And in general, make it a rule: 1 phone = 1 AppleID account.
Sometimes when you change your phone, you can’t delete your AppleID (sign out of iCloud) due to system restrictions. If nothing is done, the phone will remain linked to your account. There are several reasons why this happens. Consider them below and immediately solve the problem.
Can’t sign out of AppleID on my phone
- You cannot exit from the AppleID section. Go to Settings – iCloud and you will see that the sign out button is grayed out and the text “Exit due to restrictions is not possible”.
- The output is frozen. When you press “log out” from the AppleID, a spinning icon appears, it spins and the system freezes.
- Error connecting to iCloud. After entering the password to sign out of iCloud, a message appears stating that “There was an error connecting to iCloud.”
- The phone is in recovery or iCloud backup mode.
Similar problems occur on iPads and MacBooks. Read on for what to do in this situation.
How to fix iCloud sign out error
Method 1. Force restart iPhone. Restarting the device can fix small bugs in the operating system:
- For iPhone 8, 8+, X, XS, 11: Press the volume up buttons and simultaneously hold the side button like in the picture below.
- For iPhone 7, 7 Plus: Press and hold the Volume Up and Wake Up buttons, then release the buttons when the iPhone boots up.
- For iPhone 6s and 6s Plus: Press and hold the Home and Sleep buttons (right side button) at the same time. Then release the buttons when the Apple logo appears.
Method 2. Turn off and then turn on the transmission of mobile data (mobile Internet). There might be a problem with your wi-fi connection, so use your mobile internet to sign out of iCloud.
To do this, go to settings and turn on the cellular data switch.
Method 3. Check your iCloud backup settings. An error message may appear because the iPhone is currently backing up, or vice versa, is in recovery mode and is in sync with the cloud storage.
To disable this process, go to Settings – Your Name – iCloud – Backup… If the backup process is running, stop it forcibly.
Method 4. Limitations of iOS itself. If you have iOS 12, go to Settings – Screen Time – Content Privacy and turn off the option at the top of the screen.
If you are using legacy iOS 11 and earlier, go to Settings — General — Profiles and let me make changes.
Method 5. Reset network settings. Your iPhone may be unable to connect to Apple servers. We need to reset the network settings.
Go to Settings– General — Reset… And reset the network settings, while the content on the phone will not be affected.
Method 6. General reset. This method completely removes all content and all settings of all accounts from the phone. Therefore, make a backup before proceeding.